When Christina Holtzinger graduated from college with a degree in Geology, she didn’t know that her passion would lead to a career at Pariser Dermatology. When you get to know Christina, you see how her down-to-earth personality helps her to excel in her role as Customer Service Manager where she treats our patients as “precious gemstones”.
We send surveys to our patients after each visit. And, when patients click our “Leave Feedback” button on our web site, their message is delivered to Christina. Most of the feedback we receive is good. However, rising deductibles and technological challenges can contribute to patient’s frustrations at times. While there are times when we may not meet a patient’s expectations, you can rest assured that we will do what we can to make it right.
Turning Negative into Positive
Ironing out misunderstandings on a daily basis isn’t the job for everyone. It takes someone like Christina who enjoys the opportunity to listen, understand and help our patients. “The best part of my job is being able to listen to each patient while ensuring them that we care. I know I can’t make everyone happy, but most of the time, when patients realize how much we value each one of them, they feel better.”
Patient feedback is valuable to all of us here at Pariser Dermatology, and Christina makes sure to share the comments she receives at our weekly managers meetings. “If patients don’t tell us about their experience then we can’t learn how to improve, so I appreciate all of their feedback”, Christina said. When asked about her favorite part of her job, Christina said, “When I can really listen to a patient and make them understand that we care, then it’s a good day. When I hear a gracious smile in the patient’s voice after working with them, then it’s a great day.”